Want to work at a purpose led company where you see your positive impact on the world every single day? You’re in the right place!
Your Role in Our Mission:
We are looking for someone to join the Client Success Team as Member Support Officer starting in (or as close to) February 2025. You’ll be the first point of contact for our end users (members) and will manage our customer support and process for rewarding monthly members. You’ll also contribute to the delivery of client programmes more broadly, supporting with other ad-hoc tasks from developing ideas to enhance our product, and building and updating platforms using our Content Management System.
The successful candidate will be someone who is good with managing and following processes accurately and can quickly learn about our product. You’re self-motivated, able to work independently on projects and take initiative to suggest and see through improvements to our working processes, product and customer experience.
The successful candidate will ideally have experience working in a customer service role and have a personal interest and commitment to environmental sustainability.
Over the next few years, we are looking to grow and so there may be opportunity to progress into other roles in the company.
Our offer to you:
Your Role in Our Mission:
We are looking for someone to join the Jump Engagement Team from mid-late March 2025. The role contributes to the successful delivery of client programmes by growing our member community. This means increasing the number of members and active members on our digital programmes through digital communications and promotion, re-engagement initiatives and new programme features.
You’ll be self-motivated, able to work on your own initiative and have experience of creating both written and visual content for digital communications. You’ll have a user-centric perspective and apply this when thinking about messages and platform design.
You’ll be comfortable quickly learning new systems to manage our platforms, and be able to work at pace. You’ll have a creative mindset and be enthusiastic about our ethos. We’re incorporating AI increasingly into our processes, so knowledge and enthusiasm in this area is welcome.
Every day will be different, and we’ll train you in what we do and why, but you must already have the commitment and drive. We’re a small, supportive and friendly team that delivers big things and the ability to work collaboratively is a must.
Due to our industry, a passion for environmental sustainability is valuable.
Our offer to you:
Jumpers are on a mission to motivate and empower people to take action for a sustainable future. We believe that people have the power to build a better world, so we exist to provide the tools and the knowledge to help them do that.
We are a purpose led community of fun-loving innovators. Our values guide our decision-making and are the foundation of our culture of inclusivity and respect where everyone’s voice is heard and valued.
Since 2020, Jump has been employee owned. This means Jumpers have a direct stake in the success of the company. This ownership culture promotes collaboration, innovation, and a shared sense of purpose that benefits not only our team but also our clients and their communities.
If we want to build a better world, we need people from all walks of life to help us. We value the unique perspectives and experiences that each team member brings to the table and believe that it is through embracing diversity that we can foster innovation and creativity. If you think you could make jump more diverse let us know in your application.
Our core hours are 10am – 4:30pm except for on Fridays when we finish at 4pm. Outside of core hours the times Jumpers choose to make up their contracted hours are totally up to them!
As employees of an Employee Ownership Trust all Jumpers are entitled to a tax-free bonus of up to £3,600 a year. For most employees this usually averages at 11% of their salary!
After passing probation, every Jumper gets an annual £200 personal development and wellbeing budget. Previous purchases have included gym wear, Spanish lessons, and books!
Every year Jumpers get a fully paid volunteering day to dedicate their time to a cause they care about, they also get unlimited paid time off to donate blood!
After two years of service, each Jumper is entitled to four weeks of extra leave at 10% of their salary, in addition to their usual annual leave!
In the office Jumpers can enjoy free fruit, teas and coffees. We get our weekly fruit baskets from Fruitful Office who plant one tree in Malawi for every basket ordered – that’s 52 trees a year!
Jump is a trading name of Green Rewards Limited. Registered company address: The Courtyard, Shoreham Road, Upper Beeding, Steyning, West Sussex, BN44 3TN
Company registration number: 7490327
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