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Want to work at a purpose led company where you see your positive impact on the world every single day? You’re in the right place!
Join our employee-owned company!
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Current Vacancies
We tend to advertise jobs on Environment Job, but check here for job updates too!
Engagement Manager
Your Role in Our Mission:
The Engagement Manager contributes to the successful delivery of client programmes by growing our member community. This means increasing the number of members and active members on our digital programmes through digital communications and promotion, re-engagement initiatives and new programme features.
You’ll be self-motivated, able to work on your own initiative and have experience of creating both written and visual content for digital communications. You’ll have a user-centric perspective and apply this when thinking about messages and platform design.
You’ll be comfortable quickly learning new systems to manage our platforms and be able to work at pace. You’ll have a creative mindset and be enthusiastic about our ethos.
We’re incorporating AI increasingly into our processes, so knowledge and enthusiasm in this area is welcome.
The role will join the Engagement Team from mid-August 2025, or as close to that as possible, on a part-time basis of 22.5 hours a week (equivalent to 3 days). We are flexible with how the hours are divided within the working week and would want to agree a regular arrangement to facilitate effective working. There is potential for the role to increase in hours depending on business performance.
Every day will be different, and we’ll train you in what we do and why, but you must already have the commitment and drive. We’re a small, supportive and friendly team that delivers big things and the ability to work collaboratively is a must.
Due to our industry, a passion for environmental sustainability is valuable.
Key Responsibilities:
- Create engaging written content for digital communications for a wide range of audiences
- Design digital assets for a range of channels, including social media, newsletters and our web platforms using Canva and Adobe Creative Cloud.
- Deliver digital newsletters by utilising Mailchimp to manage contact lists, send communications and track performance.
- Use our Content Management System to manage, enhance and update our client platforms. Knowledge of HTML/CSS useful.
- Edit and proof-read content.
- Compile and analyse data to review and improve performance of communications and engagement initiatives.
- Manage and prioritise own workload to ensure all content is delivered for clients on time.
- Nurture, communicate with and present to clients, supporting the Client Success Managers.
- Actively contribute to the Engagement Team, and wider Team Jump cohort, to improve our services and product for users and client base.
Read the full job description here.
Client Success Manager
Your Role in Our Mission:
This role is vital at Team Jump to maintain client satisfaction and grow our client base. You’ll work closely with other Client Success Managers and Engagement Managers, overseeing a portfolio of digital behaviour change programmes and providing excellent service to our clients. Our work environment is fast-paced and you’ll need to quickly learn about our product and platforms, whilst demonstrating a good knowledge of sustainability engagement trends. Your focus will be on client relationship management, data analysis, and presenting insights. Strong problem-solving abilities are essential, alongside a creative mindset and enthusiasm for our mission.
Key Responsibilities:
- Managing excellent client relationships to delight and retain and retain a portfolio of clients.
- Pursuing upsell opportunities amongst existing clients to add value to existing programmes.
- Developing and managing Team Jump programmes for multiple clients, tailored to individual needs.
- Analysing programme engagement and impact data and presenting to clients to help them understand the value in the service we’re providing.
- Providing creative solutions to increase engagement within the programmes and product.
- Providing quick and effective support to clients with any troubleshooting issues.
- Advocating for client’s needs, relaying issues and feedback to product team so that we can continue improving.
- Working with the Client Success Director and others to input into our wider client success strategy.
- Supporting the rest of the Project Delivery Team with the successful delivery of all work streams.
Read the full job description here.
Diversity, Equity & Inclusion
If we want to build a better world, we need people from all walks of life to help us. We value the unique perspectives and experiences that each team member brings to the table and believe that it is through embracing diversity that we can foster innovation and creativity. If you think you could make jump more diverse let us know in your application.
Meet the team
You’ll be joining a team of friendly faces, including our passionate leadership team.
Graham Simmonds
Founder & Chairman
Josh Cleall
Chief Executive Officer
Katie Rees
Engagement Director
Rob Marsh
Client Success Director